Border Brokers

CARM Release 1: Registering a Business on the CARM Client Portal

Release 1 of CARM (CBSA’s Assessment and Revenue Management Program) goes live today, May 25th. Are you prepared to register your business on the CARM Client Portal?

Ensure that you have the following ready:

Identify your Business Account Manager (BAM)
The Business Account Manager is responsible for all activities associated to the management of the business account in the CARM Client Portal. The first individual who links their user account to the business automatically becomes the Business Account Manager. You will need your Name and Email Address.
Each user, including the BAM, needs to create a user profile within the CARM Client using one of the sign-in options
GCKey and Sign-in Partner are authentication processes that allows an individual access to Government of Canada online portal accounts. Users may:
– Use an existing GCKey that has been created for other Government of Canada portals
– Create a new GCKey specifically for the CARM Client Portal
– Use the Sign-In Partner where users authenticate themselves using their own banking credentials
For information on GCKey go to: GCKey – FAQ (
For information on Sign-in partner go to: Sign-in Partners Help and FAQs –
Once the BAM has selected their user credentials, they will be able to create a user profile in the CARM Client Portal.
Have your business number (BN9) and importer/exporter program account identifier (for example: RM0001) information ready
This number may be found on CBSA related documents such as a completed B3 Canada Customs Coding form, a Daily Notice, Statement of Account, a completed B2 Adjustment Request, and/or Detailed Adjustment Statement. If your business does not have a Business number, OR the business has a business number, but not an importer/exporter program account, you will need to register with the CRA: How to register for a business number or Canada Revenue Agency program accounts –
Find the following business information
Important: For security purposes, the BAM will be asked to enter information that will be used to authenticate that they are a delegated individual of the company before the CBSA will allow the activation of the business account in the portal. The following information must match exactly to CBSA records (this includes spaces, punctuation, upper and lower case letters). All information provided must be related to the BN/RM importer program account being used to register the business.
Legal entity name of the business: The legal name may be found on CBSA related documents such as a Daily Notice, Statement of Account, and/or Detailed Adjustment Statement.
Full legal physical or mailing address of the business: The legal address may be found on CBSA related documents such as a Daily Notice or Statement of Account.
You will need the following: Legal Name, Street and Number, City, Province/State Code, Country, Postal/Zip Code
Have the following transaction information ready
You may/will be asked to answer 2 of 3 question regarding your business. All of the information that is needed to activate your CCP business account may be found on Daily Notices and Statement of Account documents.
Recent transaction numbers: The CARM Client Portal will ask you to provide the total duties and taxes for 1 of your 5 most recent importations that were accounted for on a B3 (Canada Customs Coding form) or through the electronic data interchange process for the Business number/importer program account you will be using to register. There is a random selection process so be sure to have all five recent transactions ready. Transaction numbers may be found on Daily Notices or on the presented B3 Canada Customs Coding form that was presented and accepted by the CBSA.
If your company has opted to receive these documents they should be on file in your accounting or administrative files. If your company has contracted the services of a Customs Broker, you may or may not have received these. Contact your customs broker to see if they might be able to assist you.
Last transaction payment amount: The BAM will be asked to enter the last registered payment amount that was accepted by the CBSA. The most recent payment amount is available on your Daily Notice.
Last Statement of Account balance: The BAM will be asked to enter the last statement of account balance.

If you are not successful in activating your business account with the information you have in your own business records or with information provided to you by your customs broker(s), you may opt-in to receive Daily notices (DNs) and Statement of Account (SOA) documents directly from the CBSA.

You are now ready to log on to the CARM Client Portal and begin the registration process!